• Forward-Thinking

  • Perpetual Motion

  • Bridge-Building

  • Caring

  • Adaptive

  • Sharing

Facilitating Data Driven Process Improvement

In 2013 E.J. Cruz Health Care Consulting opened to provide comprehensive services that create a cohesive management and clinical environment that improves the delivery of care and preserves the safety of patients throughout the entire care process. The key to this is the need to identify and reinforce innovation, that supports the recognition of best practices within the culture. Our approach promotes success and encourages the evolution of new, complimentary programs.



To harness the collective intellectual capability of the entire organization to improve the delivery of safe, effective and efficient health care within the clinical environment.



To facilitate clinical improvement through data driven, analytical team activities that advance Quality and Safety through evidence based medicine.

Edna J. Cruz, Principal

Edna J. Cruz, Principal

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Ms. Cruz earned her master’s degree in Health Systems Management from George Mason University, Fairfax, Virginia where she earned entry to Phi Beta Delta, an honor society that resulted in an academic placement at Oxford University, England. There she studied Health Economics, Health Delivery Systems, Health Risk Assessment and use of Quality of Life Tools. She also earned a Quality Improvement and Outcomes Management Graduate Certificate in this field.

Ms. Cruz is a registered nurse with 30+ years’ experience in the health care industry. Her career spans complimentary health disciplines with certifications as a Professional in Health Care Quality (CPHQ) and Patient Safety (CPPS), Rehabilitation Nurse (CRRN), and as a Case Manager (CCM). She served her country as a flight nurse through the U.S. Air Force Reserve and retired from the South Texas Veterans Health Care System in San Antonio where she worked to improve system-wide processes and outcomes.

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  • Relator

    Genuine, sharing and caring.

  • Activator

    Learning that informs and drives action.

  • Learner

    A journey from ignorance to innovative competence.

  • Connectedness

    Being part of a cohesive environment.

  • Futuristic

    Ability to see what could be.

Health care facilities that Edna J. Cruz has helped with process improvement:

process improvement ejcruz health care consulting 2
  • Clinical inpatient hospital
  • Outpatient clinical hospitals
  • Home health care facilities
  • Long-term care facilities
  • Short-term health care facilities
  • Acute health care centers
  • Intermediate Health care centers
  • Physician offices
  • Pain care clinics

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  • Cancer care clinics
  • Medical health care arts facilities
  • Health care research clinics
  • Clinical care treatment facilities
  • Health care research centers
  • Health care therapy clinics and centers
  • Physical therapy clinics and centers
  • Health care rehabilitation for cardiac, brain, spinal cord injuries
  • Medically-fragile clinics


  • Jan Evans Patterson

    Jan Evans Patterson

    “Edna Cruz is an experienced quality improvement and patient safety clinician. She is skilled at teaching QI tools to clinical professionals of all types, in didactic lectures and as a facilitator of QI projects. I have received feedback from physicians and other professionals that she has been an insightful and helpful leader, and is a problem solver. I am pleased to recommend her highly.”
    Jan Evans Patterson, MD, MS Associate Dean for Quality & Lifelong Learning University of Texas San Antonio, Texas
  • Adrienne Barton

    Adrienne Barton

    “I highly recommend Edna in her role as Quality and Patient Safety clinician and consultant. Edna is very knowledgeable, has excellent technical skills, and has many years of varied experiences which contribute to her broad knowledge. She has led numerous projects with excellent outcomes, as well as, has demonstrated an ability to work well in team environment with physicians, nurses and other technical and administrative staff. She is an ardent advocate for Patient Safety and Quality Improvement!”
    Adrienne Barton Consultant at Barton Consultant Orlando, Florida
  • Monica S. Horton

    Monica S. Horton

    “It is with pleasure that I am writing a letter of recommendation for Ms. Edna Cruz. For the last 6 years, I have been the team leader for the South Texas Veterans Healthcare System (STVHCS) Medication Aggregate Root Cause Analysis committee and several Root Cause Analysis teams. During this time, I have worked with several facilitators from Quality Management and Patient Safety. Without a doubt, Ms. Edna Cruz has been the most knowledgeable, and organized facilitator I have worked with. She has superb interpersonal skills and exhibits a professional demeanor at all times.
    Monica S. Horton, MD, MSc GEM Clinic Medical Director, STVHCS Adjunct Assistant Professor, Division of Geriatrics, Gerontology & Palliative Medicine UTHSCSA
  • Katherine Alford

    Katherine Alford

    "Edna was one of the most organized colleagues I worked with at South Texas VA. Her RCA diagnostic skills are superb. Her PI work is one of the best I have seen in the business and is consistently praised by physicians and management. Edna is also an excellent group facilitator. I have worked with Edna in numerous group settings and she would always make sure that everybody in the team had input in the project. I am proud to call her one of my mentors in Patient safety and Performance Improvement."
    Katherine Alford, Quality Management Clinician at South Texas Veterans Health Care System